Terms of Use

1Acceptance of the Service

These Terms of Use constitute the legal agreement between the individuals and businesses ("User") using the Collobr business management platform ("Platform") and Bink Teknoloji Sanayi Ticaret Limited Şirketi (Sahabiye Mah. Ahmet Paşa Cad. Kalender İş Mrk. No:41/602 Kocasinan, Kayseri) ("Bink Teknoloji"), the owner of the Collobr brand.

The Platform is a software-as-a-service (SaaS) solution covering business management modules such as quote management, project management, customer relationship management (CRM), inventory management and an integrated inbox.

Persons under the age of 18 are prohibited from using the Platform. Those who use the Platform on behalf of a business represent that they are authorized to bind that business to these terms.

2Account Management

You must create a valid account to access the Platform. As a User:

• You are obliged to provide accurate, current and complete registration information
• You are responsible for keeping your account password confidential
• You are responsible for all activities carried out through your account
• If you detect unauthorized access, you must immediately report it to [email protected]
• You may not transfer or share your account with anyone else

3Subscription and Payment

Collobr offers subscription plans with different features and user limits:

• Free Plan: Limited access to core modules, no credit card required
• Professional Plan: Monthly or annual billing, access to all modules
• Enterprise Plan: Custom pricing, priority support and customization

• Paid plans renew automatically unless canceled
• Payment is collected at the beginning of the stated billing period
• Cancellation takes effect at the end of the current period; no partial refunds are made
• For annual plans, a full refund is made if canceled within the first 14 days
• Price changes are announced at least 30 days in advance

4Unacceptable Use

The Platform may not be used for the following purposes:

• Activities that violate applicable Turkish law or international regulations
• Content or activities that infringe the rights of third parties
• Actions that threaten the security of the Platform or may damage its infrastructure
• Reverse engineering, extracting source code or copying the Platform
• Creating excessive load with automated tools, bots or crawlers
• Spreading spam, phishing or malicious content through the Platform
• Misusing other people's credentials
• Using the Platform to develop a competing product

5Intellectual Property

All software, designs, content, trademarks and trade secrets that make up the Platform are the exclusive property of Collobr and are protected under intellectual property legislation.

• No part of the Platform may be copied or distributed without written permission
• The Collobr brand, logo and service names are registered trademarks
• Data created by users on the Platform (quotes, customer information, etc.) belongs to the users
• Users grant Collobr a license to use this data for the purpose of providing the service

6Service Level Agreement (SLA)

The 99.5% availability target is calculated excluding planned maintenance periods and force majeure events (natural disasters, infrastructure provider outages, etc.). In the event of an SLA breach, you may request an account credit.

7Limitation of Liability

To the maximum extent permitted by applicable law, Collobr is not liable for the following:

• Indirect damages arising from the User's use of, or inability to use, the Platform
• Disputes arising from the User's relationships with third parties
• Security breaches originating from systems under the User's control
• Service interruptions caused by force majeure

In any case, Collobr's maximum liability is limited to the subscription fee paid by the User for the relevant period.

8Account Termination

Termination by the User: You may close your account at any time. Cancellation takes effect at the end of the current subscription period. After your account is closed, your data is permanently deleted within 30 days.

Termination by Collobr: In the event of a breach of the terms of use, Collobr may suspend or permanently close the account without prior notice. Except in the case of serious breaches, a warning is given first.

Data: We recommend that you export your data from the Platform before termination. You may request your data within the 30-day period following termination.

9Changes to the Terms

Collobr reserves the right to update these terms of use, subject to prior notice. Material changes are:

• Announced by email notification (at least 14 days in advance)
• Posted on the Platform home page
• Published on this page together with the date of the change

Continuing to use the platform after the changes take effect means that you accept the updated terms.

10Governing Law and Jurisdiction

These terms of use are governed by and construed in accordance with the laws of the Republic of Turkey.

The Kayseri Courts and Enforcement Offices (Kayseri Mahkemeleri ve İcra Daireleri) have jurisdiction over any dispute that may arise from these terms. The rights of users acting as consumers under Law No. 6502 on the Protection of Consumers are reserved.